Live / Casino
When you open an account with 8age, these terms set out the rules that apply to your account access, transactions and use of our platform. Your access and eligibility depend on your local law and the eligible regions we serve — read through before you proceed.
These terms form the full agreement between you and 8age. They cover every action taken under your account — from creating it, funding it using Nagad, Rocket or Upay, placing activity on the platform, through to requesting support or closing your account. By continuing to use the platform, you confirm you have read and accepted these terms. If anything here conflicts with a specific information notice or a product rule published in your account area, the more specific rule applies to that context only; these terms govern everything else. We may update these terms when required. When we do, we will publish the revised version on this page and, where material changes are involved, notify you through your registered contact. Continued use after an update constitutes acceptance. If you disagree with any update, the correct step is to stop using the platform and contact us through the support route shown below. Access to 8age is subject to your local law and the eligible regions we serve — we make no representation that the platform is available or lawful in every jurisdiction. It is your responsibility to confirm eligibility before use.
Not every activity or interaction on 8age is governed the same way. Understanding scope helps you know which rules apply to a specific part of your account experience. The four areas below clarify what is covered directly, what sits at the boundary, and what falls outside these terms entirely.
Login, account registration, password changes and session management are all within scope. These terms set the rules for how your account is opened, maintained and closed. Any action taken under your login is treated as authorised activity on your account.
Deposits and withdrawals processed through Nagad, Rocket or Upay fall within scope. The transaction records visible in your account area are the authoritative reference. Fee and limit details shown during a transaction override any general statement in this document.
Game content, promotional notices and support articles published on 8age are covered by these terms in so far as your use of them relates to your account. We do not warrant that all content is available continuously or without interruption.
Payment processors, game content studios and any external service linked from 8age operate under their own separate terms. We are not responsible for those third-party terms, and your agreement with them is a matter between you and the third party directly.
These terms are not just obligations — they also set out what you can do. You have the right to review your account records, ask us to correct information we hold, raise a question about how a rule applies to your situation, and request support through our published channels. Your account area shows transaction history, active session details and the contact options available to you. If you believe a transaction has been processed incorrectly, the first step is to check the record in your account, note the reference shown there, and then contact us using that reference. We will not be able to investigate without it. Corrections to personal details — name, contact number, registered email — must be requested through support and may require verification before the change is applied. We keep a record of correspondence. That record is available to you on request through the same support route.
Transaction history and session logs are visible inside your account. Check the record first before raising a query — the reference number shown there is what our support team needs to locate the entry.
To update registered personal information, contact support with the correction and any verification we request. We apply changes only after confirming identity to protect your account from unauthorised edits.
If a specific rule here is unclear or you believe it has been applied incorrectly to your account, send us the detail through our support route. We will respond with the specific clause that applies to your situation.
All support requests related to these terms go through the channels shown on our support page. Providing your account reference and a clear description of the issue helps us respond to you accurately and without unnecessary back-and-forth.
Questions about these terms, account decisions or transaction queries all go through our published support routes. We do not publish operating hours or response time commitments we cannot verify — but every query submitted with a clear account reference and description will be handled through the route you chose.
Use the live chat option visible in your account area to raise a terms or account query directly. Have your account reference ready so the agent can locate your record without delay.
Send a written query to our support email address shown in the account help section. Written contact is suitable for correction requests, formal policy questions and disputes where a record of correspondence is useful.
Our help centre publishes answers to common questions about account access, transaction status and how specific terms apply. Check there first — it may resolve your query before you need to contact us directly.
We handle account data, session records and transaction history according to the obligations set out in our privacy policy, which is published separately and linked from your account area. These terms and the privacy policy work together — one covers what you agree to, the other covers how we use the information generated by that activity. Both are subject to review and update.
Account and transaction data we collect is used only for the purposes described in our privacy policy. We do not sell account data to third parties. The retention periods and your data rights are set out there, not in these terms.
You are responsible for keeping your login credentials confidential. Any activity under your account is treated as authorised by you unless you notify us promptly that your account has been accessed without your permission.
We keep account and transaction records for the period required under applicable obligations. After that period, records are deleted or anonymised. You can request details of what we hold on your account through the support route named above.
When these terms change, the updated version is published on this page with the revision date shown. For material changes, we will contact you at your registered address. The published version on this page is always the current one.
The questions below come up regularly from account holders reading these terms. Each answer points to the specific part of the policy that applies — or to the support route where you can get further clarification.
Yes. All transactions processed through your account — including those made via Nagad, Rocket or Upay — fall within scope. The record in your account area is the authoritative reference for each transaction, and the limits shown during a transaction apply at that moment.
If you disagree with a material update, stop using the platform and contact us through the support route shown on this page. Continued use after the update is published constitutes acceptance. We will always publish the revised version here before it takes effect.
Access depends on your local law and the eligible regions we serve. We do not represent that the platform is available or lawful in every location. It is your responsibility to confirm eligibility in your specific area before opening or continuing to use an account.
Contact support through the route shown in your account area, state clearly what needs correcting and provide any verification we request. We apply corrections only after confirming identity. Written requests via email create a record, which can be useful for follow-up.
Third-party payment processors — including mobile wallet services like Nagad, Rocket or Upay — operate under their own terms and fee structures. Those are separate from our terms. Check the transaction detail shown in your account and the processor's own published terms for fee information.
We retain records for the period required under our applicable obligations, as described in our privacy policy. After that period, records are deleted or anonymised. To find out what we currently hold on your account, submit a request through the support route on this page.