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Your 8age account brings deposits and withdrawals together in one place, with Nagad, Rocket and Upay available as local wallet routes for Bangladesh. Open the banking section from your account menu to see the methods and limits published there — availability depends on your local law and eligible region.
Adding funds starts from the deposit counter inside your signed-in account area. We support Nagad, Rocket and Upay as local wallet methods, so you are not relying on a card or bank wire for every transaction. Once you select your wallet, the screen shows you the reference details and amount field — follow those exactly.
From the account menu, select the deposit option. The counter lists the wallet methods currently active on your account.
Pick the wallet you want to use. The screen shows the receiving details and any amount field for that method.
Type in the amount within the range shown on screen, then confirm on your wallet app. Keep the wallet receipt until the balance updates.
Your account history tab shows the incoming transaction and its status label. Match it against your wallet confirmation reference.
Withdrawals go back to the wallet you used to deposit — Nagad, Rocket or Upay — which is the standard account flow we operate. Open the withdrawal section from your signed-in account and you will see the payout methods available on your account at that moment. The amount field shows the range permitted, and any account verification step required will be presented there before the request is submitted.
Navigate to the withdrawal area in your account. The page lists which wallet routes are active for your account at that point.
Choose Nagad, Rocket or Upay. The screen confirms the wallet details on record for your account before you proceed.
Type the amount within the range displayed. If a verification step appears, complete the fields shown — do not skip them.
Submit the request, then check the account history tab for the status label. Keep your wallet receipt until the transfer shows as received.
At certain points — typically when a withdrawal is requested or when account activity triggers a review — your account area will display fields asking for identity information. The fields and documents required are shown directly on screen at that moment; we do not publish a fixed document list outside of that flow because the fields can differ depending on the account. Work through what is actually presented rather than preparing a generic set of documents in advance.
Verification requests appear as flags or prompts inside your account dashboard. Follow only the fields shown there — do not send documents unless the system requests them.
Each field is labelled within the form. Fill in the information exactly as it appears on the document or wallet record being referenced.
After submitting, the status updates in your account. You do not need to contact support unless the status has not changed after a reasonable period.
If a field description is ambiguous or a prompt appears unexpectedly, reach out through the published support route in your account for clarification.
The wallet methods listed below are the local payment rails available through your 8age account banking section. Each route is displayed inside the deposit and withdrawal counters when you log in. Availability depends on your account status and your eligible region — check the account area for the current active methods rather than assuming all routes are open at all times. Nagad, Rocket and Upay are the confirmed local wallet anchors for Bangladesh accounts.
Mobile wallet route available in the deposit and withdrawal counters. Follow the reference details shown on screen for each transaction.
Dutch-Bangla mobile banking wallet, listed as a payment option inside your account. Confirm the receiving details before sending.
UCB mobile wallet, available as a local transfer route. Check your account banking section to confirm it is active on your account.
After any deposit or withdrawal, your account history section holds a record of the transaction alongside a status label. Cross-referencing that record against your wallet's own transaction history is the most direct way to confirm a transfer has settled correctly. Each entry in the account history carries a reference detail — use that to locate the matching line in your Nagad, Rocket or Upay app.
Every account transaction carries a reference shown in the history tab. Note this down or screenshot it immediately after confirming the wallet transfer — it is the key identifier if you need to raise a query.
Account history entries show status labels such as pending, completed or under review. A pending status means the transfer has not yet been confirmed on both sides; do not resend until it resolves.
The history tab inside your signed-in account lists all deposit and withdrawal activity in date order. Filter by date range if you need to locate an older entry quickly.
Save your wallet app confirmation screenshot and the account reference until the status shows as completed on both sides. This evidence is what support needs if a transaction needs to be investigated.
Account security on 8age starts with steps you can take yourself — checking the domain, keeping your wallet tied to your own number and using the published support route when something does not look right. We do not ask for your wallet PIN or full password through any chat or email channel.
Always open 8age through the domain 8age. Bookmark it directly. Any site asking for your account credentials under a different domain is not us — do not log in there.
The wallet number registered to your account should be your own — not shared or borrowed. Mismatched wallet ownership is the common reason withdrawal requests are flagged for review.
When the account system presents a verification step, complete only the fields shown on screen. We will not ask you to verify outside the account area via a third-party link or message.
If a transaction is delayed or an unexpected account prompt appears, use the support contact shown inside your signed-in account. That is the channel we monitor — external contact methods are not verified.
The questions below cover the account banking situations we hear about most — deposits not reflecting, withdrawal steps, wallet matching and what to do when a transaction is delayed. If your situation is not covered here, the support route inside your signed-in account is the right next step.
Nagad, Rocket and Upay are the local wallet routes shown in the 8age deposit counter for Bangladesh accounts. Open the deposit section after logging in to confirm which methods are currently active on your account, as availability can depend on your account status and eligible region.
First, check the wallet app to confirm the transfer actually completed on that side. Then open the account history tab and look for the transaction reference and its status label. If the wallet shows confirmed but the account still shows nothing, contact support through the link inside your account with the wallet reference ready.
The deposit and withdrawal counters inside your account display the amount range for each method at the time of the transaction. We do not publish fixed limits here because they can be adjusted. Check the on-screen field when you initiate a transaction for the current range that applies to your account.
The standard flow on 8age routes withdrawals back to the wallet used for the deposit. If you need to change the wallet on record, check your account settings for the option — do not attempt to withdraw to an unregistered wallet number, as that is likely to trigger a verification hold.
Open the account history tab and note the transaction reference and its current status label. If it shows as pending beyond what seems reasonable and the wallet has not received anything, use the support contact inside your signed-in account. Provide the reference detail and your wallet confirmation so support can check it directly.
Verification steps appear when the account system needs to confirm identity or wallet ownership before releasing funds. This is triggered by account activity thresholds or first-time withdrawals. Complete only the fields shown on screen inside the account — do not send documents to any external channel until the on-screen form requests them.