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At 8age, your account data belongs to you. This policy explains exactly what information we collect when you use 8age, how we use it, and the choices available to you — with access depending on your local law and eligible region.
When you open an account with us, we collect the details you provide directly — your name, contact information, and the payment method you choose to transact with. If you use Nagad, Rocket or Upay to fund or withdraw from your account wallet, we record the transaction reference and the wallet identifier as part of your account history. We do not store your full mobile banking credentials. The data we hold is used to operate your account, process transactions, respond to your support requests and meet any reporting obligations that apply under the laws of the jurisdiction where this service is available. We retain account records for as long as your account is active and for a period after closure as required by applicable law. We do not sell your personal data to third parties. Where we share data with payment processors or identity verification services, we do so only to the extent necessary to complete a transaction or satisfy a legal obligation. Your use of this site and its services is subject to local law and the eligible regions where 8age operates. If you are unsure whether access is permitted in your region, check the eligibility terms shown on the account registration page.
This policy applies to data collected and processed through 8age directly. It does not extend to third-party services, external payment platforms or linked sites that operate under their own separate privacy terms. Understanding the boundary helps you know who is responsible for your data at each step.
Data collected when you register, log in or update your account details on 8age is covered fully by this policy. This includes your profile information, session records and any communications you send through the account area.
Transaction records processed through your 8age account wallet fall within this policy. However, Nagad, Rocket and Upay each hold their own data under their own terms; we handle only the reference data that reaches our side of the transaction.
Your browsing behaviour on 8age — pages visited, game categories opened, session duration — is recorded through cookies and analytics tools covered by this policy. You can adjust cookie preferences through the settings shown in your browser.
Game content studios and external links operate outside the scope of this policy. When you interact with a third-party service accessed through 8age, that party's own privacy terms apply. We are not responsible for how those parties handle your data.
You have real choices about how your data is held and used. Reviewing your account details is straightforward — log in, open the account settings page and check the personal information section shown there. If something is incorrect, use the edit fields on that page to submit a correction; we process updates as quickly as the verification steps allow. For data held outside your visible account area, or if you want to ask what records we hold about you, the support route is the right path. Requests for data access, correction or deletion are handled through the contact channels published on this site. We do not require you to fill in a separate form to raise a privacy question — a message through the published support route is enough to start the process. Availability of these rights depends on local law and the eligible region where you are accessing the service.
Log in and open the account settings page to see the personal information we hold on your profile. The fields shown there reflect what we have on record.
Edit your profile details directly in the account settings area. For corrections to records not visible in your profile, contact us through the published support route and we will confirm next steps.
Send your question through the support channel shown on this site. You do not need a separate form — describe your request clearly and we will respond through the same channel.
If you want to close your account and request removal of your personal data, contact support with that instruction. Retention obligations under applicable law may mean some records are kept for a defined period after closure.
If you have a question about how your data is handled, or want to exercise any of the rights described in this policy, use the contact routes published on the 8age site. We handle privacy-related queries through the same channels as account support — no separate inbox is needed. Availability depends on your region and local law.
Open the live chat widget shown on the 8age site to raise a privacy question directly. Describe your request clearly so we can route it to the right team.
Send a written privacy request to the support email address published in the contact section of this site. Include your registered account details so we can locate your records.
The Help Centre linked from your signed-in account area covers common privacy and data questions. Check there first — if your answer is not there, escalate through chat or email.
Data handling at 8age follows a straightforward set of principles: collect only what is needed, keep it secure, make it accessible to you and remove it when there is no further legal or operational reason to hold it. Cookies used on this site help your session stay active and let us understand how the account pages are used — you can manage these through your browser settings. If you have questions about any aspect of how your data is handled, the contact routes in the support section above are the right starting point.
Your account is protected through login authentication steps shown at sign-in. We do not expose your full payment details — wallet identifiers such as your Nagad or Rocket reference are stored only as partial transaction records.
Cookies on this site support session management and analytics. You can adjust or clear cookies through your browser settings at any time. Disabling certain cookies may affect how account pages load and function.
We keep your account data for as long as the account is active. After closure, some records are retained for the period required under applicable law in the jurisdiction where the service operates. We do not keep data longer than necessary.
To update, correct or request deletion of data we hold about you, contact us through the published support route. We confirm receipt and outline the next steps through the same channel you used to make the request.
Below are the questions we receive most often about data, account records and your rights under this policy. If your question is not answered here, reach out through the support channels listed on this site.
We collect the information you provide at registration — your name, contact details and the payment method you choose. If you transact using Nagad, Rocket or Upay, we record the wallet reference and transaction ID on your account. We do not store your full mobile banking credentials.
Yes. Log in and open the account settings page to view your personal information. For records outside your visible profile — such as transaction logs — contact support through the published channel and request a summary of what we hold.
Edit your profile details directly in the account settings area. For corrections to records not visible to you, send a request through the support route with your registered details. We will confirm what steps are needed to update the records on our side.
We share data only where necessary — with payment processors to complete a transaction, or with identity verification services to meet legal obligations. We do not sell your personal data. Game content studios do not receive your personal account data from us.
After account closure, we retain records for the period required by applicable law in the jurisdiction where the service operates. The exact retention period depends on the type of record and local legal requirements. We do not keep data beyond what is legally necessary.
Contact us through the live chat or email support route published on this site and clearly state your deletion request. Include your registered account details. Note that some records may be retained for a legally required period even after a deletion request is processed.
This policy applies to data collected through 8age regardless of where you access it. However, your ability to use the service and the specific rights available to you depend on local law and the eligible regions where 8age operates. Check the eligibility terms on the registration page for your region.