Live / Casino
From RTP and volatility to rollover and KYC, the words you see across our lobby, wallet and sportsbook all have specific meanings. This glossary gives you plain-language definitions so you can make sharper decisions before you open a game or confirm a transaction.
Reading a lobby without knowing the terminology is like reading a menu without knowing the language — you can still point, but you might not get what you expect.
Not every term lives in the same part of the platform. Game-mechanic language appears inside individual title information panels; odds language is concentrated in the sportsbook markets and bet-slip area; wallet and account terms appear during d
Terms like RTP, volatility, paylines, multiplier and RNG appear inside the information panel of each slot or table game.
Decimal odds, Asian handicap, over/under, spread and handicap margin are sportsbook terms. You encounter them on the Football Betmaster market board and in cricket event listings. The bet slip converts the odds format into a payout calculation before you confirm.
Deposit, withdrawal, e-wallet, KYC, pending balance and account wallet all appear in the cashier area. When you move funds using Nagad, Rocket or Upay, the transaction status screen uses these labels to tell you exactly where the funds are in the process.
Rollover, wagering requirement, qualifying bet, minimum odds and expiry date govern how a information works. These terms appear on the detail screen of any information. Read the condition line completely — the rollover figure and qualifying criteria are always stated there before you opt in.
These six terms appear most frequently across slots, live casino tables and the sportsbook. Each definition is written to match how the term actually appears in our lobby screens.
RTP stands for Return to Player — the percentage of total wagers a game theoretically returns over a very large number of rounds.
House edge is the mathematical advantage the platform holds over the player on a given game, expressed as a percentage of each wager. It is the complement of RTP has a 3% house edge. It does not predict any individual round outcome.
Volatility describes how a slot distributes its payouts. Low volatility means smaller, more frequent wins. High volatility means larger potential payouts that occur less often. The volatility rating for each slot, where disclosed by the provider, appears in the information panel.
A wager or turnover requirement states how many times an amount must be played through before a withdrawal is processed.
A jackpot is the largest prize-tier available in a specific slot game, usually triggered by a particular symbol combination or feature round. The jackpot amount and trigger conditions are defined by the game provider and shown in the paytable. We do not inflate or modify these figures.
A live dealer game streams a real human dealer running the game — baccarat, roulette or blackjack — from a studio.
These six terms come up in the sportsbook, cashier and account verification areas. They are distinct from the game-mechanic definitions above and apply specifically to how bets are structured and how account actions are processed.
Asian handicap removes the draw outcome from a match and gives one team a goal advantage or deficit expressed in half or quarter goals. This forces a definitive result on every bet.
Over/under is a market where you predict whether a specific statistic — total runs in a cricket innings, total goals in a match — will be above or below a line set by the pla
Rollover is identical in meaning to wagering requirement — the number of times an amount must be bet through before withdrawal is permitted. The rollover multiplier and eligible game types are stated on the specific information detail page. Always check the game restrictions listed there.
An e-wallet is a mobile-based payment account that holds a balance independently of a bank. On our platform, Nagad, Rocket and Upay are the e-wallet options visible in the cashier. You link your mobile wallet number to your account and use it for deposits and withdrawals.
KYC stands for Know Your Customer — the identity verification process required before withdrawals above a specified threshold can be processed. You complete KYC by submitting identity documents through the verification section of your account. The exact document requirements appear on that screen.
A pending balance is an amount that has been requested for withdrawal or deposit but has not yet completed processing.
Glossary definitions are more useful when you see how they connect to the actual steps you take in the lobby. Consider opening Crash SparkBurst: before you set your cash-out multiplier, knowing that a high-volatility game swings between fast small wins and infrequent large ones helps
Open any JDB or CQ9 slot from the lobby, tap the information icon and look for the RTP field. If the provider publishes it, the figure appears there. We do not add or alter the number — it comes directly from the studio's published game data.
Select a cricket match in the sportsbook, choose an Asian handicap market and add it to the bet slip. The slip shows your handicap selection, the decimal odds and the calculated payout so you can confirm or adjust before placing the bet.
Navigate to any information and tap the full detail view. The rollover line states the multiplier, the qualifying bet types and the expiry. These three fields together tell you exactly what completing the requirement involves.
When you deposit via Nagad and the transaction is in transit, the cashier displays the amount under pending balance. Once the transfer confirms on the Nagad side, the amount moves to your available balance and you can use it across the lobby.
If a definition here does not fully answer what you are seeing on screen — a term in a live game chat, a condition line on a information, or a status label in your wallet — our support routes are the right next step.
The live chat button is visible in the bottom corner of the platform when you are signed in.
The help centre, accessible from the account menu, contains category articles covering wallet transactions, information conditions and account verification steps. Search the term you encountered and the relevant article will surface the definition alongside the process steps it governs.
For questions tied to a specific transaction or account action — particularly around KYC document requests or a pending balance that has not resolved — email support lets you attach screenshots and receive a written response you can refer back to.
These questions cover practical actions in the account — how to find a term in context, how to complete a step it describes, and where the relevant screen lives on the platform.
Open the slot from the lobby and look for an information or paytable button — usually marked with an 'i' icon. If the studio publishes RTP for that title, it appears there. Not every provider makes this figure available, so the absence of a number is itself informative.
Navigate to the information section of your account while signed in. Select the information and open its detail view. The progress indicator shows how much of the rollover requirement you have completed and how much remains before the associated funds become available for withdrawal.
Go to your account settings and locate the verification or identity section. The screen lists the documents required and the upload fields. Complete each field using the document types specified there. The status updates once the submitted information has been reviewed on our side.
Yes — both Upay and Rocket are available as deposit options in the cashier. You can use either wallet independently for different transactions on the same account. The cashier screen shows both options and prompts you for the wallet number and amount at the point of each transaction.
The bet slip displays your selected market, the over/under line, the decimal odds you are getting and the calculated potential return based on your stake. Review all three pieces of information before confirming — the slip does not auto-confirm until you press the final button.
Open the information panel from the lobby card before launching the title. Where the studio provides a volatility rating — low, medium or high — it appears there alongside the game descrip